Ensure Your Financial Services Stay Connected

Preparing for the 3G Network Shutdown: Key Information for Small Business Owners

Since 2019, Australia's mobile network operators have been planning to shut down their 3G networks to enhance the capacity, speed, and reliability of their 4G and 5G networks. As a small business owner, it is essential to understand how this transition may impact your operations and take appropriate measures to stay connected.

Important Dates:

• Telstra: 3G network shutdown delayed until 31 August 2024.
• Optus: 3G network shutdown commencing on 1 September 2024.
• TPG Telecom/Vodafone: 3G network already shut down.

Required Actions: If your mobile service provider notifies you that your device is impacted, you must act promptly to ensure continued connectivity. While the 3G shutdown primarily affects 3G devices, certain 4G devices may also be impacted.

Potential Issues with 4G Devices:

• Some 4G devices may be unable to make voice calls once the 3G network is decommissioned.
• A subset of 4G devices may not be able to make emergency calls to Triple Zero (000), even if they function normally for other calls and data usage. This is particularly concerning, as users may not realize their device's limitations until they attempt to make an emergency call.

Devices at Higher Risk:

• Older 4G devices.
• Devices purchased from overseas markets.

Government and Industry Support: The Government, in collaboration with major mobile network operators (Telstra, Optus, TPG Telecom/Vodafone) and the Australian Mobile Telecommunications Association (AMTA), is working to ensure a smooth transition. Service providers are actively notifying customers with potentially impacted devices.

How to Check Your Device:

• Visit: Telstra Support
• Call: 13 22 00
• SMS '3' to 3498 for an automatic response on your device's 4G network compatibility.

• Visit: Optus 3G Closure
• Call: 13 39 37
• SMS '3' to 3498 for an automatic response on your device's 4G network compatibility.

• Visit: TPG Support - 3G Network Closure FAQ
• SMS '3' to 3498 for an automatic response on your device's 4G network compatibility.

Industry IMEI Lookup Tool:

Visit: 3G Closure and use the 'Check my mobile phone' tool.

For general information on the types of devices that may be impacted, visit the AMTA 3G Closure Information.

As a small business owner, ensuring seamless communication is crucial for maintaining strong client relationships and efficient operations. The upcoming 3G network shutdown poses potential connectivity challenges that can impact your financial services.

Take action today to verify your devices and avoid any disruptions:

1. Check Your Devices: Use the resources provided by your mobile service provider to determine if your devices are affected by the 3G network shutdown.
2. Upgrade if Necessary: If your device is at risk, upgrade to a 4G or 5G compatible device to ensure uninterrupted service.
3. Stay Informed: Visit the provided links for the latest updates and guidelines from your network provider.

By staying proactive, you can ensure your financial services remain connected and reliable. If you need assistance or further information, do not hesitate to reach out to your service provider or visit the relevant support pages.

Secure your business communications today to continue delivering exceptional financial services without interruption.

• Should you have any queries, please contact Tax Ideas Accountants & Advisers on
  +61 2 83181545
• Alternatively, you can book an appointment in our live calendar.